Multiple Registration Confusion

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Tiffany Getch
Tiffany Getch
Tenth Anniversary 10 Comments Photogenic 5 Likes
in Blackbaud Raiser's Edge NXT®: General Discussion
Here's a great question from Candace Chesler about multiple registrations:

"I'm running into an issue with multiple registrations being created for one person when they select more tan once event registration type. In NetCommunity, I had events with multiple registration FEES that would appear on one registration record. It appears that in OLX I have to create multiple registration records for each fee that the participant chooses. Is that correct? It causes our event registration grid to be extremely messy."


Who can help Candace with her multiple registration question?
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  • Faith Murray
    Faith Murray
    Ninth Anniversary 2,500 Likes 1000 Comments Photogenic
    Candace, we are right there with you! The only solution we've found is to re-group our registration levels. Rather than having one registration type for "Brunch" and another for "Cocktail Hour", we combine them into a registration type "Brunch and Cocktail Hour" and "Brunch Only". This allows each registrant to choose a single combination option, thus entering their data once.


    It did require some logic-working for our alumni reunion, with 4 different pricing tiers, overnight stay, and spouse attendance fees, but we made it work in the end!
  • Candace Chesler
    Candace Chesler
    Ancient Membership 250 Likes 100 Comments Name Dropper

    Tiffany Getch:

    Here's a great question from Candace Chesler about multiple registrations:

    "I'm running into an issue with multiple registrations being created for one person when they select more than one event registration type. In NetCommunity, I had events with multiple registration FEES that would appear on one registration record. It appears that in OLX I have to create multiple registration records for each fee that the participant chooses. Is that correct? It causes our event registration grid to be extremely messy."


    Who can help Candace with her multiple registration question?

    Tiffany - thanks for posting for me. I appreciate Faith's suggestion which I will keep in mind for future events. But - with our current Alumni Reunion with multiple pricing tiers, a dinner, a lunch and a Cubs Game - regrouping the registrations becomes way too long.   

    My once seamless integration between online event registrations and Raiser's Edge events is in a shambles. I'm seeing that the registration fees are indeed appearing on the participant record - but one person has different Participation Statuses depending on how many fees they chose.  

    I just created an Idea in the Idea Bank about this - Please Vote!

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