Luminate API doesn't like my production server's IP address

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Jerry Podhajsky
Jerry Podhajsky
Eighth Anniversary First Comment Facilitator Level 1 Praiser Level 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
I'm logging the response when my app tries to login to the Luminate API. Response is: fns:CLIENT Forbidden 403 IP address XXX.XXX.XX.XXX is not listed in WEBSERVICE_CLIENT_IP_ADDRESS_WHITELIST / WEBSERVICE_DEFAULT_CLIENT_IP_WHITELIST 2017-04-17T19:06:38Z


However I'm looking at the site's Open API Configuration page, and the IP listed above is indeed in the list of whitelist ranges allowed (I put it there.) It is XXX.XXX.XX.XXX/32


I'm unclear about what the netmask ( the /32 part) does, but my local IP address/32 works fine.


All help appreciated!




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  • Matthew Smith 2
    Matthew Smith 2
    Ancient Membership 10 Comments Photogenic Name Dropper


    To use Luminate Web Services you need to put your server IP in the section titled:

    Configure Luminate Online WebServices

    There's a separate section for access to the Constituent / Donation API, etc.

    Configure API to allow server access

    I confused the two at first.


  • Jerry Podhajsky
    Jerry Podhajsky
    Eighth Anniversary First Comment Facilitator Level 1 Praiser Level 1
    Thank you, Matthew!

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