Contact Us form with multiple choices and multiple recipients?

Sarah Royal · March 2017

Hi there,

I'm looking to create a Contact Us survey form for our website, but am looking to ping different people via email when someone responds based on what multiple-choice pull-down option they choose.

For example, I'll have a question about what their question is regarding, and if they select "PR", internal email A will be notified of the form's completion. If they select "events", internal email B will be notified of the form's completion. Both A and B would only receive form-completion-alert-emails if their particular option is chosen -- they wouldn't receive the others.

Is that possible? If so, what's the best way to go about it?

Thanks!

Chris Cain 2 · March 2017

Sarah Royal:

Hi there,

I'm looking to create a Contact Us survey form for our website, but am looking to ping different people via email when someone responds based on what multiple-choice pull-down option they choose.

For example, I'll have a question about what their question is regarding, and if they select "PR", internal email A will be notified of the form's completion. If they select "events", internal email B will be notified of the form's completion. Both A and B would only receive form-completion-alert-emails if their particular option is chosen -- they wouldn't receive the others.

Is that possible? If so, what's the best way to go about it?

Thanks!

Hey Sarah - technically, there is a 1:1 relationship between notification emails and the survey itself (not at the question level). So any responses to a particular form will go to the address or addresses configured for it. Is there any way you could use links to drive people to the right survey first? Basically, have them "answer" that question and then link to clones of the surveys with different notification recipients.

Or - do you or anyone on staff have JavaScript proficiency to craft a little bit of code that will, essentially, change which form gets used for submission, depending on which dropdown choice is selected?

-Chris

Erland Sanborn · March 2017

I think this is possible, so long as the question is multiple choice, single response. You'd have to create a new copy of the survey for each person who should receive responses and keep track of their survey IDs, and you'd have to use the Survey API on your contact page. Then you could use javascript to change the survey_id field according to what option they choose in the dropdown. It's tricky, but definitely doable.

edit: Ha, took me too long to post. First option Chris mentioned is probably better, as it would also let you tailor the selected contact form to be more specific to each department.

Robert Pegg 2 · March 2017

Sarah Royal:

Hi there,

I'm looking to create a Contact Us survey form for our website, but am looking to ping different people via email when someone responds based on what multiple-choice pull-down option they choose.

For example, I'll have a question about what their question is regarding, and if they select "PR", internal email A will be notified of the form's completion. If they select "events", internal email B will be notified of the form's completion. Both A and B would only receive form-completion-alert-emails if their particular option is chosen -- they wouldn't receive the others.

Is that possible? If so, what's the best way to go about it?

Thanks!

Not from the Luminate world... agree with the others. However, you could set up some rules on the email address that the survey responses are sent to (it's a hack but it would work). That email address could forward on some trigger text (like a single answer only response field) that allows you to forward the email based on that response text being in the message body.

Mark Kindy · March 2017

If the people being pinged don't need to be pinged the moment the survey is submitted, you could set up the survey so that the answer(s) to a given (set of) question(s) assigns the survey taker to one or more groups. A regularly scheduled report could then run on the group and be configured to be sent to the people to be notified for whichever group corresponds to whichever answer. How fancy you want to get with the reports is only a matter of how much time you have and how much detail you need.

Tonya Higgins · March 2017

Robert Pegg:

Sarah Royal:

Hi there,

I'm looking to create a Contact Us survey form for our website, but am looking to ping different people via email when someone responds based on what multiple-choice pull-down option they choose.

For example, I'll have a question about what their question is regarding, and if they select "PR", internal email A will be notified of the form's completion. If they select "events", internal email B will be notified of the form's completion. Both A and B would only receive form-completion-alert-emails if their particular option is chosen -- they wouldn't receive the others.

Is that possible? If so, what's the best way to go about it?

Thanks!

Not from the Luminate world... agree with the others. However, you could set up some rules on the email address that the survey responses are sent to (it's a hack but it would work). That email address could forward on some trigger text (like a single answer only response field) that allows you to forward the email based on that response text being in the message body.

This is how we handle. We have subject choices on our forms. All responses go to one "contactus@" address - which is convenient for leadership monitoring. A "rule" in this email forwards a copy of the email to the appropriate staff.

Alternately, one staff can be in charge of monitoring the emails and forwarding emails to the appropriate person.

Contact Us form with multiple choices and multiple recipients?

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