Removing "A previous transaction for XXX was processed..." language

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Sara Bruns 2
Sara Bruns 2
Ninth Anniversary First Comment Facilitator Level 1 Praiser Level 1
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
Hi community, we are hosting an on-site event where we have our donation form on iPads that get passed around for attendees to donate. One issue we are having is that whenever someone completes a donation and passes it to the next person, the language at the top says "A previous transaction for $XXX has already been processed. If you complete this transaction, it will be a separate transaction." We would prefer this language does not show to the next donor how much the previous donor gave. Is there a way to clear the cache upon returning to the form so this message does not display? I already tried adding "&clear=1" as a parameter to the URL to return to the form, and that did not work. Any help would be appreciated!
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  • Romany Nassief
    Romany Nassief
    Ancient Membership 100 Comments 25 Likes Photogenic
    You can hide it by CSS like that:

     
    .form-info-message{display: none;}




    Please note, this CSS will hide "Donor is Logged in" warning message that you can find here:
    Edit your donation form > Design Donor Screens > click Edit from the Actions of the donation form > Edit Data Element tab


    If you want to keep "Donor is Logged in" message, then instead of above CSS, you can just revise "Donor has Already Donated" default message you seeing to something else, you can add personalized content (Donor First Name, Last Name, and Previous Transaction amount) using the drop-down select list beneath the text entry area

  • Rosie Weaver 3
    Rosie Weaver 3 Blackbaud Employee
    Ninth Anniversary 10 Comments Photogenic 5 Likes

    Sara Bruns:
    Hi community, we are hosting an on-site event where we have our donation form on iPads that get passed around for attendees to donate. One issue we are having is that whenever someone completes a donation and passes it to the next person, the language at the top says "A previous transaction for $XXX has already been processed. If you complete this transaction, it will be a separate transaction." We would prefer this language does not show to the next donor how much the previous donor gave. Is there a way to clear the cache upon returning to the form so this message does not display? I already tried adding "&clear=1" as a parameter to the URL to return to the form, and that did not work. Any help would be appreciated!

    Ideally, you want people to log out before passing the ipad to the next person. This prevents the possibility of updating the wrong account with new information. The log out link is in this  format: foo.convio.net/site/UserLogin?Logout=true. 

  • Brian Mucha
    Brian Mucha
    Ancient Membership 2500 Comments 250 Likes Name Dropper
    Heed Rosie's warning. All the gifts will be on one participant's record, and each gift will repeatedly change the biographical info on that one record. It's a mess.


    I've done this for a form used by data entry for our radiothon. Add an HTML caption to the top of your form with this content:

    [[?xxnullxx::x[[S1:user_name]]x::

    <!-- this person is not logged in -->

    ::

    <!-- This person is logged in -->

    <script type="text/javascript">

        setTimeout("location.href='http://www.mydomain.org/site/UserLogin?logout=&NEXTURL=http://www.mydomain.org/site/Donation2?df_id=6600&6600.donation=form1'", 1000);

    </script>

     

    <div class="script" style="border: 2px solid red;>

        <p class="tip"><strong>Caution: You are logged in as [[S1:user_name]].</strong></p>

        <p class="quote">You will be automatically <a href="http://www.mydomain.org/site/UserLogin?logout=&NEXTURL=http://www.mydomain.org/site/Donation2?df_id=6600&6600.donation=form1">logged-out</a> in a few moments.</p>

    </div>

    ]]

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