Deleting inactive emails

adrian neslon · January 2017

I've searched around the discussions and haven't been able to find and answer but perhaps I missed something.

Is there a way to figure out what email accounts haven't opened the last so many messages and single them out to either delete or resend to?

Trent Roberts · January 2017

adrian neslon:

I've searched around the discussions and haven't been able to find and answer but perhaps I missed something.

Is there a way to figure out what email accounts haven't opened the last so many messages and single them out to either delete or resend to?

Hi Adrian,

The following knowledgebase article will instruct you on how to identify constituents that have not opened an email within a certain period of time:

https://kb.blackbaud.com/articles/Article/94767

Once you have the constituents in a group, you can either have them deleted, or resend. Below are instructions on having them removed:

https://kb.blackbaud.com/articles/Article/67444

Best regards,

Trent Roberts

Luminate Support

Deleting inactive emails

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