Luminate Sending Email with Old Link

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Armando Freitas
Armando Freitas
Ninth Anniversary Photogenic Blackbaud Certified Participant
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
I recently created an email, tested it and was ready to send it but went back and changed out a link on the Hero image. I then tested the email again, and ensured that the email contained the correct link and sent the email.


​I pulled up a Click through details report and have a number of emails that were sent with the previous link (which was then disabled) and therefore they clicked on an link that didn't work. Why is Luminate doing this and how can I fix it? When I go the message and click the preview of my sent message, it has the correct link. This is the second email where this occured.  Has anyone experienced this issue?
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  • Grace Rose Khalsa
    Grace Rose Khalsa
    Ninth Anniversary 10 Comments 25 Likes Photogenic

    Armando Freitas:

    I recently created an email, tested it and was ready to send it but went back and changed out a link on the Hero image. I then tested the email again, and ensured that the email contained the correct link and sent the email.


    ​I pulled up a Click through details report and have a number of emails that were sent with the previous link (which was then disabled) and therefore they clicked on an link that didn't work. Why is Luminate doing this and how can I fix it? When I go the message and click the preview of my sent message, it has the correct link. This is the second email where this occured.  Has anyone experienced this issue?

    Armando, I'm wondering if the old link still appeared in the Plain Text version of your email? Did you make sure to update "Convert to Plain Text" every time you touched the HTML version of the email?


    Otherwise I haven't personally heard of this happening.

    Cheers,

    Gurukarm

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