Update: Online Express Issue with Some Client Forms

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Michele Stender
Michele Stender
Tenth Anniversary 100 Comments 25 Likes Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
Hi again community,


I sent out an update via email to all Online Express contact but in case I went into your junk folder sadhere is the update:

We were experiencing issues with Online Express forms not populating and reporting errors for some clients. These issues were occurring due to one of our servers being in a bad state. We took down this specific server and restarted which has corrected the issue.

We apologize for this disruption that we know this has caused.


Sincerely,

Michele Stender

Associate Product Manager

 
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Comments

  • Mary Weaver
    Mary Weaver
    Ninth Anniversary 25 Likes 10 Comments Photogenic
    Online Express has been horrible for me all week.


    Three days in a row, I've been unable to load recently sent messages. Today I clicked a recent message and timed the response. Nothing after a full minute.


    Tried a second time and after 1 minute and 44 seconds, I got this message: 

    Our servers are super busy crunching numbers. Please check back. 


    I tried to create a new email and it took more than 45 seconds for the screen to load.


    I'm sorry, but this is simply unacceptable performance!


    Are you guys aware?


    And if so, what are you doing to solve the problem?


    Thanks.


     
  • Michele Stender
    Michele Stender
    Tenth Anniversary 100 Comments 25 Likes Photogenic
    Hi Mary,


    I agree this is not acceptable. We are aware and have our entire development team working on the performance issues that you are experiencing. I'll keep you posted as we uncover more.


    Michele Stender

    Associate Product Manager
  • Mary Weaver
    Mary Weaver
    Ninth Anniversary 25 Likes 10 Comments Photogenic
    Michele--thank you! I'm relieved that your team is on the case.


    Mary
  • Michele Stender
    Michele Stender
    Tenth Anniversary 100 Comments 25 Likes Photogenic

    Mary Weaver:

    Michele--thank you! I'm relieved that your team is on the case.


    Mary

    Hi Mary,


    We did some work on our servers last night and believe that fixed the issue for your recently sent messages screen. Do you mind checking on it when you get a chance and letting me know how it's performing for you now? You can let me know here or feel free to email me at michele.stender@blackbaud.com


    Thank you!!!

    Michele

  • Mary Weaver
    Mary Weaver
    Ninth Anniversary 25 Likes 10 Comments Photogenic
    Michele--thanks so much!


    I went on the site a bit ago, and I was able to load previous emails with no problem.


    :-)


     

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