Raiser's Edge Home Phone Number Changed to Cell Phone Number

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Travis Rush
Travis Rush ✭
Eighth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
Late last week I noticed that two constituent's home phone numbers in Raiser's Edge had been changed to their cell phone numbers. My organization's RE is not hosted. Does anyone know what might have caused that to happen?
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  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    Is it possible that another user changed them?  Or are the RE gremlins back? devil


    Can you tell anything by looking at last changed on / by?


    No idea why it would have changed - but strange things do happen from time to time.
  • Alan French
    Alan French ✭
    Tenth Anniversary Facilitator 3 Name Dropper Photogenic
    I often find phones listed as emails/emails listed as phones, and it's invariably a "picnic" error (Problem In Chair, Not In Computer) wink

    Unfortunately it's impossible to identify exactly which user changed what, which is why we're looking at purchasing the Audit Trail plug-in. Hopefully it'll allow us to identify any training issues.

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