Office 2016 Integration

Paul Mulligan:

Hi,


I was wondering if anyone has been successful in getting Outlook integration to work with RE (we're on v7.95) in Office 2016. We had a 64 bit version of Office 2016 installed and when we went to install the RE7Outlook.dll file we got a popup saying the file is not a valid Office Add-in. We were told through BB back channels that it *should* work with the 32 bit version so we installed that and now don't get the same error message, but the file is still not installing - nothing happens. Our IT person suspects it is more of a DLL permissions issue than a BB issue. Since BB doesn't support Office 2016 I was hoping some fellow users might be able to point us in the right, or any, direction.


Thanks!

Peggy Osborn:

Nate Laning:

Paul Mulligan:

Hi,


I was wondering if anyone has been successful in getting Outlook integration to work with RE (we're on v7.95) in Office 2016. We had a 64 bit version of Office 2016 installed and when we went to install the RE7Outlook.dll file we got a popup saying the file is not a valid Office Add-in. We were told through BB back channels that it *should* work with the 32 bit version so we installed that and now don't get the same error message, but the file is still not installing - nothing happens. Our IT person suspects it is more of a DLL permissions issue than a BB issue. Since BB doesn't support Office 2016 I was hoping some fellow users might be able to point us in the right, or any, direction.


Thanks!

Paul, we are experiencing the same issue at our organization. Similar to you, when I try to add the RE7Outlook.dll to my Outlook 2016 add-in screen, nothing happens. have you found a fix since over the last couple of months?

 

What I find disappointing is that I asked the question about Office 2016 and was told it would not be a problem.  Now I can't send Thank you letters.  How are other organizations working around this issue?  do we really need to keep two verisons of Office on our server?

Thanks,

Peggy

 

 

What we found from the BB engineers is that the MSADDNDR.DLL is missing from the 7.95 build. I was able to copy the missing DLL and copy it to C:\\Program Files (x86)\\Blackbaud\\The Raisers Edge 7\\DLL". Then registered it and the RE7Outlook.DLL with “regsvr32” and we are back in business. I hope this helps

Rob


__________________________________________________________________________________________________________________

Peggy Osborn:

 

Nate Laning:

Paul Mulligan:

Hi,


I was wondering if anyone has been successful in getting Outlook integration to work with RE (we're on v7.95) in Office 2016. We had a 64 bit version of Office 2016 installed and when we went to install the RE7Outlook.dll file we got a popup saying the file is not a valid Office Add-in. We were told through BB back channels that it *should* work with the 32 bit version so we installed that and now don't get the same error message, but the file is still not installing - nothing happens. Our IT person suspects it is more of a DLL permissions issue than a BB issue. Since BB doesn't support Office 2016 I was hoping some fellow users might be able to point us in the right, or any, direction.


Thanks!

Paul, we are experiencing the same issue at our organization. Similar to you, when I try to add the RE7Outlook.dll to my Outlook 2016 add-in screen, nothing happens. have you found a fix since over the last couple of months?

 

What I find disappointing is that I asked the question about Office 2016 and was told it would not be a problem.  Now I can't send Thank you letters.  How are other organizations working around this issue?  do we really need to keep two verisons of Office on our server?

Thanks,

Peggy

 

 

 

Posting on this thread because it’s the most recent I’ve found on the Office 2016 topic...


I don’t see dates on KB articles, but https://kb.blackbaud.com/articles/Article/98871 says:

Compatibility improvements are currently being developed, and are planned to be released in a future patch in early 2017.

However when I asked Blackbaud support about that I received this today, bolding mine:

While the 2016 version of Word is currently under evaluation for compatibility we do not have a time frame for if and when this will be released. If we release compatibility with Office 2016…

This was in response to me pointing out that 2016 has been out for about a year and a half and Microsoft’s “support for the 2013 versions of Office 365 client applications will end” tomorrow:  https://support.microsoft.com/en-us/help/3199744/support-for-the-2013-versions-of-office-365-proplus-ends-february-28,-2017


Earlier in my conversation with Blackbaud support I was told this, in reponse to pressing about what features users should expect to be problematic.  Again my bolding:

Any portion of Raiser's Edge that interacts directly with Office can expect to see functionality decrease to cease altogether if you begin to use Office 2016.

…and from today's message there are “no plans to update the article with compatibility limitations and issues”.  I'd think they'd have made a list, to know what they were working on back when the KB article was written.  It would be useful as some RE users with minimal needs might not be affected, though just opening RE loads DLLs from C:\\Program Files (x86)\\Microsoft Office\\.


What version of Office are other 365 customer organizations expecting to install for new staff?