Checkbox missing for Organization records?

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Chris Z
Chris Z ✭
Tenth Anniversary Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
Two questions about 7.95: 

Is the box to "Show inactive phones and emails" unchecked when opening any record?  There doesn't seem to be a way to set a default to check that box and show inactives.


I'm not seeing the option on Organization records to "Show inactive phones and emails."  Does this only exist for Individual records?


Thank you,

Chris
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Comments

  • Joy park
    Joy park ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Odd - you should be seeing the checkbox on both Indv and Org records... 


    But yeah, default is ``unchecked``.  I have not been able to find a way to isolate this field and Globally turn it ON yet....  If anyone DOES know, please share with us!
  • Jen Claudy
    Jen Claudy ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    Joy is correct, you should be seeing that checkbox on both Bio 1 AND Org 1 Tabs.


    The checkbox is not "sticky" so you're not missing a setting or user option anywhere.  If you are cycling thru a Query of records using the Next/Previous Record buttons, it will stick as checked.  Go vote for this Idea in the RE:7 Idea Bank!
  • Chris Z
    Chris Z ✭
    Tenth Anniversary Facilitator 1 Photogenic
    Indeed I contacted support and during the chat, the checkbox started appearing on the Org1 tab.  They also confirmed that the inactive checkbox is not sticky.  Thank you.

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