new Blackbaud Merchant Services portal

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Jennifer Reager
Jennifer Reager ✭
Tenth Anniversary Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
Having participated in a preview demo of the new SKY version of BBMS, I knew we were moving towards that. I probably even knew that today was that day, but amidst the million other things in life, I forgot. Was anyone else "pleasantly" surprised when logging on today? Did I miss an announcement?


My team has been having difficulties with the Virtual Terminal. . .but otherwise things seem to be running smoothly. . .
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  • Jen Claudy
    Jen Claudy ✭
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    There was an email on Tue 8/16/2016 about a new look coming "later this month".  And another email this morning (What's new in BBMS?).  Both emails went to the email address in BBMS (for me, my org email address), not the email address on the BB.com account (for me, a gmail address...for ease of sign-in, plus the ability to sign in to multiple databases should I find side work).
  • Kendra DeWitt
    Kendra DeWitt ✭
    Tenth Anniversary Photogenic First Reply

    Jennifer Reager:

    Having participated in a preview demo of the new SKY version of BBMS, I knew we were moving towards that. I probably even knew that today was that day, but amidst the million other things in life, I forgot. Was anyone else "pleasantly" surprised when logging on today? Did I miss an announcement?


    My team has been having difficulties with the Virtual Terminal. . .but otherwise things seem to be running smoothly. . .

    Jennifer:

    I'm sorry that you weren't copied on the email notifications that we sent regarding the introduction of Blackbaud SKY UX. The following resources may be helpful to you and your team as you navigate the new user interface:

    - Online Feature Walk Through: https://www.blackbaud.com/files/support/howto/bbms/home1.htm
    - Blackbaud Merchant Services Web Portal Guide: https://www.blackbaud.com/files/support/guides/bbps/portal.pdf
    - Blackbaud Merchant Services New Features and Enhancements: https://www.blackbaud.com/files/support/guides/bbps/bbmsnew.pdf

    In addition, we will be doing a live demonstration as part of our Navigating the Blackbaud Merchant Services Web Portal webinars this Wednesday and every other Wednesday through the end of the year. You can register online (https://hello.blackbaud.com/BBMS-NavigatingWebPortal-WSEM.html) and, even if you can't attend the live event, get a link to the recording.

    Please don't hesitate to reach out with any questions.

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