Donation API - "Declined due to Luminate Online IP Block"

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Ian Banks 2
Ian Banks 2
Tenth Anniversary 10 Comments Photogenic Name Dropper
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
I'm working on adding error handling for donation forms and so I submited multiple bad requests to make sure that I cover everything since the error response messages don't always contain the same object keys.


But in doing so, while QA-ing, now my IP address is being blocked and I get this server response "Declined due to Luminate Online IP Block"


Is this just a termporary blocking? Or a permanant blocking? Is there a way to get this turned off? How many declines trigger this message?


My IP is already listed in the API whiteliest settings.


For some background I've been having to test error handling using live form because literally everything I pass in a credit card/bank account field in preview mode gets accepted as long as the correct fields are sent to the server...which is a bit frustrating.


Any help/thoughts? At this point I'm kindof stuck testing my donation forms to verify a donation actually goes through until this clears up...
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  • Brian Mucha
    Brian Mucha
    Ancient Membership 2500 Comments 250 Likes Name Dropper

    Ian Banks:

    I'm working on adding error handling for donation forms and so I submited multiple bad requests to make sure that I cover everything since the error response messages don't always contain the same object keys.


    But in doing so, while QA-ing, now my IP address is being blocked and I get this server response "Declined due to Luminate Online IP Block"


    Is this just a termporary blocking? Or a permanant blocking? Is there a way to get this turned off? How many declines trigger this message?


    My IP is already listed in the API whiteliest settings.


    For some background I've been having to test error handling using live form because literally everything I pass in a credit card/bank account field in preview mode gets accepted as long as the correct fields are sent to the server...which is a bit frustrating.


    Any help/thoughts? At this point I'm kindof stuck testing my donation forms to verify a donation actually goes through until this clears up...

    That's a fraud prevention measure, and not part of the API. You can chat support and have your IP whitelisted. (We have to do that for our radiothon, when we talk calls and enter tons of donations here onsite.)


    I don't know the threshold offhand, I bet it can be set on an SDP.

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