Extra space added in between letters in word on Outlook Emails

Here's a few things I would be investigating to narrow the cause down:


So these are actual spaces and not kerning gaps in the font? (I assume real spaces if links are breaking.)


Are you editing the message with the WYSIWYG or directly in the HTML?


Do they move only after new saves? Are they in the same spot for everyone?


Do you see spaces in just the content, or also in the stationary code?


Which versions of Outlook are affected? Does this also happen with Outlook at other companies? (Is it your Exchange server or is it actually the Outlook client?)

I am experiencing the same problem on Outlook. I write all the code for emails in a plain text editor and then paste it into the web HTML editor. There are definitely no spaces in the html code. If I made edits to the copy the spaces randomly move to different parts of the email. It is only happening on Outlook, all other email clients are fine.

Brian Mucha:

Here's a few things I would be investigating to narrow the cause down:


So these are actual spaces and not kerning gaps in the font? (I assume real spaces if links are breaking.)


Are you editing the message with the WYSIWYG or directly in the HTML?


Do they move only after new saves? Are they in the same spot for everyone?


Do you see spaces in just the content, or also in the stationary code?


Which versions of Outlook are affected? Does this also happen with Outlook at other companies? (Is it your Exchange server or is it actually the Outlook client?)

Do not use the Preview in LO. Use an e-mail testing software like Litmus or Email on Acid. That will give you a true test of what your e-mail will look like. Using the Preview button in LO is still using a browswer to render your code. Outlook 2007/10 uses Microsoft Word as the engine to display HTML.


Shannon, can you post your code or a link to your e-mail to show us what is going on?


That way I can try to get ya a solution.


Thanks,


Phil

I just posted the code. Here are the notes regarding the spaces: * space between the "t" and the "o" of "to" in the second paragraph (right above the "here's what they said" section). * space in the first paragraph of the blue box between "c" and "an" of "can." It is happening on Outlook, but I don't know the specific version. It is happing in the email I just posted and another email. It started happening I believe in the last two weeks. I code lots of emails every week in Luminate Online and I have never had this problem before.

Philip Nawrocki:

Do not use the Preview in LO. Use an e-mail testing software like Litmus or Email on Acid. That will give you a true test of what your e-mail will look like. Using the Preview button in LO is still using a browswer to render your code. Outlook 2007/10 uses Microsoft Word as the engine to display HTML.


Shannon, can you post your code or a link to your e-mail to show us what is going on?


That way I can try to get ya a solution.


Thanks,


Phil

Shannon McMillan:

I just posted the code. Here are the notes regarding the spaces: * space between the "t" and the "o" of "to" in the second paragraph (right above the "here's what they said" section). * space in the first paragraph of the blue box between "c" and "an" of "can." It is happening on Outlook, but I don't know the specific version. It is happing in the email I just posted and another email. It started happening I believe in the last two weeks. I code lots of emails every week in Luminate Online and I have never had this problem before.

Philip Nawrocki:

Do not use the Preview in LO. Use an e-mail testing software like Litmus or Email on Acid. That will give you a true test of what your e-mail will look like. Using the Preview button in LO is still using a browswer to render your code. Outlook 2007/10 uses Microsoft Word as the engine to display HTML.


Shannon, can you post your code or a link to your e-mail to show us what is going on?


That way I can try to get ya a solution.


Thanks,


Phil

 

 

Here’s what they’re saying:

“The local church is God’s ‘Plan A’ for making an impact in the world today.”

RICH BIRCH, PASTOR OF OPERATIONS, LIQUID CHURCH (MOUNTAINSIDE, NJ)

Friend, God has a plan to bring an end to slavery, and that plan is the Church—including yours. 161 congregations around the nation have said “YES” to hosting Freedom Sunday on September 25. We asked a few of their pastors to share why they accepted the invitation to be part of Freedom Sunday.

HERE'S WHAT THEY SAID:

“We are planning to participate in Freedom Sunday this fall as a way to bring the issue to the forefront of our people, and our communities' awareness. If the Body of Christ continues to come together on this, supporting the efforts and expertise of IJM, we believe we can see human slavery in all of its forms brought to an end.”

AARON BROCKETT LEAD PASTOR, TRADERS POINT CHRISTIAN CHURCH (WHITESTOWN, IN)

“Freedom Sunday will allow us to be reminded that...there are those with no hope and no voice. It is the church’s opportunity to continue to rise up alongside IJM and to bring hope, to give a voice and to commit to continue to do so “until all are free.”

TRUSHA BARNER DIRECTOR OF MISSIONS, FIRST PRESBYTERIAN CHURCH OF BONITA SPRINGS (BONITA SPRINGS, FL)

Friend, we’ve only got 11 weeks (77 days) until Freedom Sunday. Talk to your pastor about Freedom Sunday today and witness the way God leads your church in this fight to end slavery.

I want my church to host Freedom Sunday.

If you missed our last several emails, click below to find all of our Freedom Sunday resources and information. Keep an eye out for our next email with resources for you in two weeks!

Until All Are Free—
Your friends at IJM

P.S. Got questions? You can always reach us at freedomsunday@ijm.org.

Change your email preferences / Unsubscribe
Update Profile | Forward this to a friend
IJM.org | Donate

Donations: PO Box 96961, Washington, DC 20090-6961

Correspondence: PO Box 58147, Washington, DC 20037

All text and images © 2016 International Justice Mission.

If you have trouble viewing this email, please click here.

Hey Shannon,


I think the new community is reading your actual HTML code and we can only see the actual e-mail, not the code.


Can you put the HTML code as an attachment?


Thanks,


Phil

Hi Shannon,


The attached code is a little different than what was posted before. That middle section(Here's what they said) you want us to look at isn't in the attached version.


I just ran it through our Litmus software and it seems to be ok.


Is there other code in the stationary? We actually stopped using stationary and just put all the code in the actual e-mail. We just apply a completely blank stationary to e-mails now. That is what I did with your code and it seems to be ok.


Check out Litmus results here: https://litmus.com/pub/85bc7a3


I also added some outlook specific mso code to your e-mail. This will help to keep the e-mail at 600px wide for outlook clients.


Check out the attached.


Thanks,


Phil

We still use stationary for Coaching e-mails and in TeamRaiser, but for broadcast e-mails we do not use stationary anymore.


If you see this happening across the board, you could open a support ticket with Blackbaud as well. They did just push version 16.6 to us last week and will be pushing 16.6.1 this week. That could have something to do with it as well.


Now that the copy has changed, are you still seeing spacing issues? 

We had this exact same issue, but apparently so did many others. Support told us there was a fix on 7/17 that should have fixed this issue. The updated Luminate Status (http://luminatestatus.blackbaud.com/) reports:
Luminate Online - Email Update: Over the weekend, a patch was deployed to address formatting and incorrect rendering of email. If you continue to experience these issues, please contact Support.


Hope it works for you now!