Senior Development Associate, Gift Processing (Mass Eye and Ear)

Kerry Anderson 2

MGB Mass Eye and Ear Senior Development Associate, Gift Processing

Site: Massachusetts Eye and Ear Infirmary, Boston

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Reporting to the Manager of Gift Recording, the Senior Development Associate, Gift Processing provides key support to the MEE Development team. The role is responsible for the accurate processing of gifts and pledges, preparing acknowledgments, and sending reminders. This position also entails creating and maintaining donor and biographical information in the database with the highest level of accuracy. Additional duties include collaborating with the other Development office staff to develop and introduce efficiency related to gift processing operations and assist with various data projects.

Qualifications

Role and Responsibilities

• Accurately and promptly collect, input, and process gifts into the Blackbaud CRM donor database, adhering to Mass General Brigham Gift Acceptance policies, MEE gift procedures, and IRS guidelines.
• Perform high-level data entry for all types of gifts, including but not limited to cash, checks, credit card donations, pledges, stock gifts, gifts-in-kind, estate distributions, planned gifts, and payroll deductions.
• Confirm and process matching gifts, communicating with matching gift companies when necessary to retrieve gifts, make inquiries, complete documentation, and resolve issues.
• Prepare and review acknowledgment letters, tax receipts, and tribute notifications within Mass General Brigham’s 24-48 hour standard, identifying situations requiring special handling and ensuring prompt follow-up.
• Research gift information and create biographical records for donors, prospects, and organizations.
• Participate in maintaining data integrity within the constituent database by making necessary data edits, resolving duplicate records, and proactively identifying areas for data cleanup.
• Provide exemplary customer service while fielding gift-related questions and issues.
• Participate in the review and maintenance of MEE-specific gift processing procedures to maximize efficiencies.
• Assume back-up responsibilities for the Manager of Gift Recording.
• Act as a resource for MEE Development staff on issues related to gifts, receipts, and correspondence.
• Prepare monthly pledge reminders.
• Manage the auto-generated monthly physicians report of all gifts made to supporting their work.
• Answer department telephones, take messages, refer callers, and return calls to provide information.
• Supports other activities of the development staff as needed.
• Remain flexible and responsive to changing transaction volumes, office needs, and shifting priorities.

Remote Type

Hybrid

Work Location

325 Cambridge Street, Boston MA

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.