How To Enable Facebook Connect on TeamRaiser Events?

Susan Parras

We are using TeamRaiser for our walk events.  Recently, one of our walkers asked how she can link her personal page to her Facebook page.

I read through the Facebook Connects section found in the summer upgrade release notes for Convio but I am not quite sure what exactly I

have to do to turn on the feature.

How do I find out if Facebook Connect is enabled on our website?  Is this something the support team has to do?

Also, below are the steps listed in the release notes.  Are these the steps that should be followed for each event?

For the Publish option, why is does it say "Invalid tag?"

Facebook Connect Integration in the new Participant Center

The Facebook Connect components mentioned above have been added to the template of the new Participant Center pages. This means that once Facebook Connect is enabled on your site, the Connect options will automatically appear in the Participant Center, and no further configuration is needed. If you would like to create an event-specific logo and link for stories published or shared through the Participant Center, you can follow the steps below:

1. Create a TeamRaiser, and enable the new Participant Center (see separate Participant Center 2.0 summary).
2. In the edit flow, go to Select Event Options -> Edit Advanced Options -> Configure PC2.
3. Enter an image URL in "Facebook Connect Publish Feed Image Source" (this should be a thumbnail of your event logo or organization’s logo).
4. In the "Facebook Connect Publish Feed Image URL" field, enter the URL for your event. Click Save.

There are 2 different opportunities to push content to Facebook through participant center by default:

1. Publish: Invalid tag: Invalid tag: Invalid tag: Invalid tag: ] Participant Center Home page after the Participant logs in to their Facebook account. The message will be customized for individual participants, team members, and team captains.
2. Share: Link to personal/team page this appears on the Page Editing section of the participant center, and allows participants to automatically share a link to their personal or team page with friends on Facebook.

Corey Pudhorodsky

Hi Susan,

You need to configure Facebook Connect for your site before you'll be able to use it.  You'll find the wizard to set this up under the Widgets menu in the Constituents 360 tab:

There's also a help system file that you should read on the process.  If you search for: "Connecting a Convio-Powered Website to Facebook" in Convio help, you'll find a page that walks you through each of the steps.  (Look for the section called: "To enable Facebook Connect Widgets" with 11 steps.  Some of these steps require that you have a Facebook Developer Account set up, so you may want to do that in advance (note, this is free but does require a Facebook account).

After you've followed these steps, you should be able to add the tags you mentioned.  As this is a new feature, I'm sure it would be helpful if you shared any tips or things you learn when setting up the connection.  Feel free to post any other questions to this thread as well.

Noel Beebe

Including some in-depth instructions for future reference.

Casey Flinn

Because of the recent changes that Facebook made to their product strategy regarding the changes to Facebook Connect, Convio has decided to discontinue support for the current Facebook Connect Integration within Convio – effective in the Summer 2010 release.

Instead, we have partnered with Gigya to power our latest Social Sharing and Open Authentication features (available in the Summer 2010 release). These new features are a significant upgrade from the existing Facebook Connect integration in that they provide an efficient way to integrate not only Facebook but Twitter, LinkedIn, MySpace, Yahoo! and other social media; they enable both tell-a-friend and login functionality; and they provide integrated reporting.

Convio is strategically committed to socializing our platform.  With this change we have elected to pursue a strategy that allows our clients to connect and participate with MANY social media sites instead of just one.

If you are currently using Facebook Connect on your Convio hosted sites for sharing or site login, please review our new Social Sharing and Open Authentication features (below).

As always please contact the Convio support team if you have questions.

Please review the short FAQ below for more information.

What Is the Product Impact?

-          The configuration menus for Facebook Connect will be removed from the administrative console.

-          Anywhere a Facebook Connect component has been placed on your site will disappear once you are upgraded to the Summer 2010 release.

-          The Facebook Application Integration remains unaffected at this time.

-          Within the TeamRaiser Participant Center, Social Sharing components will automatically appear by default once Social Sharing is enabled.

Why are Social Sharing / Open Authentication better?

-          Social Sharing allows your users to share to not only Facebook but Twitter, LinkedIn, MySpace, Yahoo!. Social Sharing also includes the existing Tell-A-Friend functionality.

-          Open Authentication allows your users to login using not only Facebook but Twitter, LinkedIn, MySpace, Yahoo!, Google, AOL.

-          Both solutions include integrated reporting.

-          Both solutions are provided via Gigya which allows you to standardize on one Gigya API key instead of having to maintain multiple API keys for each social media site.

Where can I learn more about Gigya, Social Sharing and Open Authentication?

-          Gigya: www.gigya.com

-          Social Sharing: http://community.customer.convio.com/docs/DOC-2844

-          Open Authentication: http://community.customer.convio.com/docs/DOC-2841