Email Marketing in RE NXT - Test messages not going through

Karen Cushing 2

We are having an issue when sending from a specific person's email address (Head of School). Our messages are not being received.

Austen Brown

@Karen Cushing - Have your IT department check in on your org's DKIM, SPF, and DMARC protocols to ensure they are authenticating emails sent through BB servers correctly. Here's a helpful resource you can share with them:

Karen Cushing 2

@Austen Brown thanks I will give that try.