Donor Support Systems Specialist (Hybrid) - Spaulding Rehabilitation Network, Charlestown, MA

Sunee Lazarus

Donor Support Systems Specialist - (3260029)

Summary:

Reporting to the Director of Donor Systems and Information Management, the Donor Systems Support Specialist (DSSS) is responsible for supporting and servicing various digital and web-based platforms used by the fundraising team. The DSSS will implement both internal and external facing technical projects as determined by the Director in order to advance fundraising activities across the department, including providing project management and implementation support for team leads.

In this hybrid role (in office presence at least one day per week), the DSSS will play a key support role as the fundraising team at Spaulding continues to scale its systems infrastructure and digital strategies to support a high level of ongoing philanthropic engagement. The DSSS will focus on building technical efficiencies for various systems, including prioritizing the integration of web-based applications with Spaulding’s Blackbaud Enterprise CRM, which hosts close to one million constituent records. They will undertake projects that focus on the import and extraction of data, data reporting, and supporting the Systems team with data integrity initiatives and other related activities.

This is an exciting time to join the Development Team at Spaulding—home to Harvard Medical School’s Department of Physical Medicine & Rehabilitation, ranked a “Top Three” Rehabilitation Hospital by U.S. News & World Report for three years running, and dedicated to improving the lives of individuals and families coping with disabilities from injury and illness. Following the successful conclusion of the Campaign for Spaulding Research Institute in 2022, which raised more than $94 million, the Development Team is ramping up its activities to further bolster the network’s research and clinical missions through endowment and other philanthropic gifts, all to sustain Spaulding’s excellence for generations to come.

Key Responsibilities

Systems Support

• Works closely with the Director of Donor Systems and Information Management to expand knowledge management strategies and best practices across the entire Development team.
• Serves as the primary support and set-up contact for all direct and third-party web-based fundraising applications including systems used for event management, peer-to-peer fundraising, online forms, and the donor pages of Spaulding’s main giving pages.
• Manages the end-to-end request life cycle from setting up new web-based platforms, to prototyping and testing new features/products/lists and report ideas, to the day-to-day management of existing websites and assets.
• Collaborates across the department to execute, streamline, and optimize all fundraising platforms, ensuring data integrations and export processes maintain best practices in information management.
• Catalogues and prioritizes staff requests for data extraction, including management of an integrated and cross-department fiscal calendar of systems activities required to support events, major gifts, and annual giving initiatives.
• As delegated by the Director, fulfills various query, list, and custom information requests.
• As delegated by the Director, provides internal management for long-term projects and tasks, working closely with the Senior Director of Development Operations and the Enterprise Development Office at Mass General Brigham (MGB).
• Completes technical updates to web-hosted forms, including managing updates to all Spaulding-related donor forms, and internal team forms.
• Supports marketing and communications initiatives through the building of list pulls for direct mail and email, including facilitating accurate record updates and integrated content marketing.
• Supports stewardship, tribute, and acknowledgement letter processing by coding letter updates in the CRM system and providing general administrative support for mail merge processes.
• Stays informed of new technologies and current system trends in fundraising. Attends MGB-wide councils and meetings that are systems or web related.
• Works on special projects as requested.
• Availability outside of regular business hours to provide systems support to events (including some evenings and weekends) is required.
• Experience in working with websites, mobile applications, digital platforms, email marketing, and other online platforms strongly preferred.
• Strong familiarity with Windows operating system.
• Strong familiarity with Microsoft Office suite, with advanced strengths in Excel.
• Familiarity with WordPress, HTML, PHP, CSS, Microsoft Visual Studio, and MySQL.
• Experience with relational databases, report writing and Enterprise level CRMs.
• Experience working with non-technical users in an application support role.
• Ability to work with a team and participate in a service-oriented program.
• Excellent analytical and problem-solving skills with the ability to take initiative, embrace challenges, and develop creative solutions.
• Must be customer-focused with strong organizational and interpersonal skills.
• Commitment to adopting best practices and operational efficiency.
• Interest in or previous experience working in healthcare preferred.

Please submit resume and cover letter to the online application: