Associate Director, Database Operations - National Scleroderma Foundation

Options
Ashley Pruett 3
Ashley Pruett 3 ✭
Name Dropper First Anniversary First Reply
in Jobs Board

Position Type: Full-time, Exempt, Remote/Hybrid

DIRECT SUPERVISOR: Vice President, Community Engagement

APPLICATION: Please submit an updated resume and letter of interest to apruett@scleroderma.org. Thank you for your interest!

About the Foundation:

A relentless force in finding a cure and improving the lives of people affected by scleroderma, the National Scleroderma Foundation advances medical research, promotes disease awareness, and provides support and education to people with scleroderma, their families, and support networks. Supported by a network of thousands of individuals across the United States, the Foundation is the leading nonprofit funder of peer-reviewed research to discover the cause, understand the mechanisms, and overcome scleroderma forever. The Foundation embraces an intentional organizational culture in which everyone can share openly and engage authentically. Headquartered in Danvers, Massachusetts, the Foundation boasts a network of 13 chapters and more than 100 support groups across the country. The Foundation has been recognized for its commitment to financial transparency and reporting with six consecutive years of four-star ratings by Charity Navigator, and a platinum seal of approval by Candid.

Position Summary:

The Associate Director for Data Operations is responsible for managing the Foundation’s CRM databases to support the development team’s fundraising growth efforts while maintaining the accuracy and integrity of our constituent data. The incumbent is the technical expert for our donor database, online giving platforms, and gift processing rules and regulations. This position will support not only the National Office, but the Chapters. The position will lead by example in ensuring best practices are developed and adhered to ensuring quality of data, creating requested reports and dashboards, and providing excellent customer service to both internal and external constituents.

Responsibilities:

  • Overall management of the CRM database, including maintaining processes and procedures for data entry, hygiene, maintenance, reporting, and analysis
  • Maintain the integrity of the CRM database with current and accurate information.
  • Audit data entry practices annually.
  • Identify areas of improvement in our database processes and recommend and/or develop automation wherever possible.
  • Stay current with database structure and process changes, software updates, and fundraising needs.
  • Create and update best practices online manual for all users of CRM.
  • Ensure all data remains complete and consistent and meets security regulations for donor CRM records – state, federal and international.
  • Provide end-user support for CRM systems including adding and modifying CRM user accounts, assisting in dashboard configuration and overall CRM user support.
  • Provide regular reports for the Development Team, Finance, Chapters, internal leadership, and other team members as needed.
  • Facilitate monthly reconciliation of CRM database to financials, in collaboration with Finance and Accounting.
  • Resolves technical development data issues as they arise, with the assistance of Information Technology vendors.
  • Maintains technical knowledge and expertise of CRM software, including training other staff as needed to ensure redundancy of database skills across the organization.
  • Support database projects and ensure the accuracy and integrity of our donor data including but not limited to the process of uploading revenue/transaction files from multiple sources in CRM.
  • Ensure all documentation and workflow processes remain up to date.
  • Serve as the technical liaison for internal customers and external stakeholders.
  • Develop and provide training to all users who will utilize the CRM.
  • Build and manage relationships with CRM contractors, vendors and consultants.
  • Commitment to Foundation culture of:
    • A shared commitment to our mission, which inspires us to always do our best; Taking care as a team to build connection and foster trust with each other; ​
    • Leading with integrity;
    • Stewarding a community in which everyone can share openly and engage authentically;
  • Demonstrate willingness to be a team player by performing other duties as assigned based on organizational need.


Qualifications:

  • Bachelor’s degree and 3-5 years of data management experience
  • Strong proficiency in data entry, management, hygiene, reporting and analysis in CRM environment, preferably Raiser’s Edge, Omatic, and online fundraising platforms such as Luminate Online.
  • Ability to anticipate and meet the needs of internal and/or external stakeholders while delivering excellent and timely customer service.
  • Ability to clearly and accurately communicate with internal and external stakeholders.
  • Ability to handle sensitive and confidential matters with discretion.
  • Strong research and data analysis skills, including ability to gather and synthesize information from multiple sources to produce high-quality work products in a consistent, efficient, accurate, and timely manner.
  • Creative problem-solving and troubleshooting skills with a willingness to experiment and try innovative new methods.
  • Strategic thinker with the ability to take high-level strategy and translate into relatable points and action steps.
  • Ability to work well under pressure and tight deadlines while balancing competing assignments.
  • Ability to remain flexible and adaptable to shifting priorities while remaining responsive to urgent requests.
  • Ability to take ownership of a project or process and to use problem-solving skills to resolve issues.
  • Ability to independently initiate project and initiative ideas; managing projects and initiatives through to completion.

The National Scleroderma Foundation seeks to promote gender equality and increase diversity, in all its forms. We know that our greatest strengths come from the people who make up our team. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The NSF complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business. This is not a contract. The description and duties as they relate to this position are subject to change as reasonable business necessity dictates. In the event of such changes, a new job description may be created.

Tagged:

Comments

Categories