Membership manager - Clyfford Still Museum

Barbara Russell

Our Museum membership is currently made up of more than 700 dedicated fans and art lovers. This position serves as the main point of contact for our members and is responsible for ensuring that our members have meaningful opportunities to engage with our collection, other arts experiences, and each other. We have ambitious goals to increase our membership through targeted marketing and communications efforts. The ideal candidate will share the CSM team’s commitment to excellence in customer service, friendly and welcoming engagement with our visitors, and access for all. www.clyffordstillmuseum.org

Primary Objective

The Clyfford Still Museum Membership Manager manages a comprehensive membership program in order to achieve the Museum’s financial and membership goals and ensure that the Museum’s obligations to its members and donors are fulfilled. This is a hybrid position located in Denver, CO.

Principal Responsibilities

• Develop strategic marketing and promotional plans for member acquisition, retention, and upgrades to meet or exceed annual income growth.
• Coordinate with the director of marketing to create content for member-related emails, newsletters, promotional materials, social media, and member pages on the website.
• Oversee design and production of Membership printed materials, including brochures, special appeal inserts, cards, etc., in-house and/or with contracted outside agencies.
• Work with the marketing team on promotions, partnerships, social media, and special appeals.
• Work with the programs and exhibitions team to create engagement opportunities for members of the Museum. Examples include exhibition openings, museum programs, and members-only events.
• Work with the visitor experience team on front-line customer service and onsite membership sales promotions.
• Oversee data management, including member records management, devising targeted mailing lists, monitoring promotions, and creating reports.
• Participate in establishing annual revenue and expense budgets and monitor progress toward goals.
• Generate analytical reports to measure the effectiveness of services, benefits, and policies relating to the retention and acquisition of members.
• Establish and manage community partnerships for cross-promotions and benefits for members
• Manage all membership and development data entry, including membership processing, gift processing, and acknowledgments.
• Represent the development department on the internal Altru data management team.

Minimum Education, Job Qualifications, and Experience

• 3-5 years of successful membership and/or marketing experience in a member-based organization preferred
• excellent writing and interpersonal skills
• experience planning and executing events for up to 200 guests, including the management of outside contractors (catering, entertainment, etc.)
• strong ability to multitask, prioritize, and work well under pressure to meet multiple competing deadlines
• a team player who works collaboratively across the department and institution
• must enjoy working with the public and demonstrate a commitment to excellence in customer service
• excellent computer skills (Microsoft Office, Excel. PowerPoint)
• experience with Altru database or similar fundraising software is important.

Annual Compensation Range: $55,000 – $65,000
Benefits: Full benefits package
Reports to: Director of Development

Please send cover letter and resume by May 19, 2023 to: hr@clyffordstillmuseum.org, subject line: Membership Manager.

Diversity and Inclusion – The Clyfford Still Museum is committed to the goal of building a diverse staff to serve the needs of our visitors. We encourage individuals of all backgrounds to apply.

Non-Discrimination Statement – The Clyfford Still Museum bases its employment decisions on job- related qualifications and ability to perform a job, and therefore prohibits (a) making employment decisions or basing terms and conditions of employment, and (b) making contracting, admissions or facility use decisions or basing terms and conditions of contract or facility use on the basis of a person’s: race, creed, color, religion, sex, age 40 and over, height, weight, national origin, ancestry or ethnicity, sexual orientation, transgender status or gender identity or expression, marital status, military or veteran status, political affiliation, genetic information, or disability, as well as any other basis now or in the future protected by federal, state or local law, ordinance or regulation. The Museum follows this policy in all terms and conditions of employment including, without limitation, recruitment, hiring, testing, training, certification, opportunities for advancement, promotions, demotions, terminations, performance evaluations, compensation, and leaves.