text erased from 2013 participant center

Jay Peak

Why is my particpant center now blank.  All of my text from 2013 is gone.  Used another vendor int he past and this didn't happen.  All I had to do for 5 years was update text un personal page.

Shelby Ledbetter

Jay-

 

There could be a few factors that may have caused this to occur.

 

1. The events are not tied together. When you edit an event, on page 1 is a setting to associate last years event.

 

2. The participant is not using the same constituent record, therefore would not be able to carry over from last years event.

 

If you would like for us to investigate this further, please feel free to contact support.