Social Media links not working

Andrew MacKay

Hi, In our TeamRaiser we've got the Facebook and Twitter links on the home page of the participant centre, but when you click on either of them and then click "share" an error message comes up "Failed - Invalid API key".  This is on a pop-up that is served from Gigya.  Do I need to update a setting somewhere to get this working?

Andrew

Kent Gilliam

Andrew,

 

Have you setup all of your API keys and secret keys? You do that under Cons360 - Social Media - Social Sharing and then click the link in the left-column to record your social network application keys.

 

Kent

Andrew MacKay

Kent Gilliam:

Andrew,

 

Have you setup all of your API keys and secret keys? You do that under Cons360 - Social Media - Social Sharing and then click the link in the left-column to record your social network application keys.

 

Kent

Yes, the keys are setup for Facebook and Twitter in that spot and in Gigya.  Any other ideas?

Kent Gilliam

Andrew MacKay:

Yes, the keys are setup for Facebook and Twitter in that spot and in Gigya.  Any other ideas?

Unfortunately I don't have access to dig into this on your site. It sounds like its something our Support will need to contact Gigya support about. Have you opened a case? If not, I can escalate this thread to a case for you so you don't have to re-type everything. Let me know if you'd like me to do that.

 

Kent

Kent Gilliam

Kent Gilliam:

Unfortunately I don't have access to dig into this on your site. It sounds like its something our Support will need to contact Gigya support about. Have you opened a case? If not, I can escalate this thread to a case for you so you don't have to re-type everything. Let me know if you'd like me to do that.

 

Kent

Can you post which event it is and if your site is already live?

Andrew MacKay

Kent Gilliam:

Can you post which event it is and if your site is already live?

That would be great if you could create a ticket Kent.  The event is "W4W - 2014" and the Teamraiser has been published but the event isn't being promoted yet.  http://donate.cwf-fcf.org/site/TR?fr_id=1080&pg=entry

Thanks.

Kent Gilliam

Andrew,

 

Your post requires a little more attention than we can provide in the community so I have escalated it to a Client Services case. If you are one of the contacts at your organization with access to Client Services (support) then you will receive email notifications from the person assigned to help you. If you do not have access to the support portal (the link above doesn't send you to the support portal), please let me know so I can note this in the case.



Your case number is: 00540799



Please use the support portal to communicate any additional information with the client services team member assisting you with your case.



Thank you!

Andrew MacKay

Kent Gilliam:

Andrew,

 

Your post requires a little more attention than we can provide in the community so I have escalated it to a Client Services case. If you are one of the contacts at your organization with access to Client Services (support) then you will receive email notifications from the person assigned to help you. If you do not have access to the support portal (the link above doesn't send you to the support portal), please let me know so I can note this in the case.



Your case number is: 00540799



Please use the support portal to communicate any additional information with the client services team member assisting you with your case.



Thank you!

Thanks Kent - I see the new case there