Development Data Analyst

Christina Williams 2

Development Data Analyst
Atlanta Community Food Bank
3400 N. Desert Drive, Atlanta, GA 30344

To apply: www.acfb.org/careers


Who We Are:
The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:
Donor Services/Development

About the Role:
The Development Data Analyst will take a strategic view on donor and fundraising reporting, CRM systems, data process and technology needs of the Development and Marketing department. This position is responsible for reporting and analysis especially in the areas of donation revenue streams, donor behavior, retention, and stewardship. The Data Analyst position will collaborate with the Senior Manager, Development Operations & Analytics to ensure all gift and donor coding aligns with the reporting and analysis needs of the department. This position is responsible for the comprehensive management of reconciliation with Finance and regular reports shared with Feeding America and internal stakeholders.

What You’ll Do:
Data Management

• Create, update, and run queries and exports in Raiser’s Edge for solicitations, reporting and mailings lists for both ongoing programs and onetime projects (eg. Leadership Circle mailings, impact reports, event invitations, direct mail pulls, etc.)
• Responsible for monthly data imports (data appends, appeals, packages, etc…)
• Imports new constituents to Raiser’s Edge using ImportOmatic

Reporting

• Create dashboards for managers and frontline fundraisers for KPIs, opportunities and list making in NXT.
• Identify opportunities and recommend solutions to better utilize data to make decisions across the Development department.
• Gather and maintain monthly fundraising scorecard, quarterly and annual metrics.
• Responsible for all Feeding America reports include quarterly suppression lists and the NAR.

Data Integrity

• Helps maintain a healthy CRM with weekly and monthly coding checks.
• Works on duplicate management.
• Collaborates with front line fundraisers on Organizational Relationship Records and other key contacts.
• Submits AddressFinder data quarterly for database updates.

Reconciliation

• Pulls daily transaction reports from multiple sources and compares projected to actuals within the database, identifying discrepancies.
• Supports monthly reconciliation activities in collaboration with Finance Team, including gift research, restricted funding, and bank reconciliation.
• Performs routine month end closing activities. Aligns transactions from Excel documents.
  

Our Inclusive Hiring Process:
At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational and work. Towards that end, our Inclusive Hiring process is grounded in a skills-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply. You may be just the right candidate for this or other roles!

What You’ll Need: Skills and Experience your resume should demonstrate:

• Must have strong attention to detail and organization skills.
• Must have demonstrated success thinking logically and solving problems.
• Must demonstrate accuracy of work and the ability to effectively communicate findings to those who will make decisions based on your analysis.
• Customer Relation Management (CRM) experience.
• Strong proficiency with Excel spreadsheets, including the ability to organize data and create reports to tell a story, to be used for decision making or the like.
• Proven success evaluating data and making data driven recommendations
• Proven record of delivering outstanding service to internal or external customers.

This role may be a fit for you if:

• Have a high level of flexibility and the ability to work cross functionally to deliver excellent customer service to internal and external constituents
• Are a creative problem solver with experience working in a fast paced environment and interacting with diverse groups of people in a professional manner
• You want to work in an entrepreneurial environment with the opportunity to make a positive impact on your community

Even Better if You Have:

• Experience with Raiser’s Edge NXT or Raiser’s Edge 7
• Previous transaction or constituent reconciliation experience
• Experience building and running TeamRaiser and Luminate Online Reports

And You'll Love this Position if:

• You are by nature - a quick learner, detail oriented and have super organizational skills
• You enjoy solving problems and delivering extraordinary support to internal and/or external customers
• You want to work in a positive environment where differences are valued
• You are database-curious and proactive in seeking ways to maximize database skills.

There may be some Physical Demands and Travel:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is routinely required to lift 25 pounds
• Expected local travel time for this position is up to 10% per year

Expectation:
We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness, and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.