What happens in RE when a gift is deleted in TeamRaiser?

Keri Eadie

I just finished the Team Raiser Management Training.  It talked how to delete gifts and registrations in Team Raiser.  If this is done what happens in Raiser's Edge?  and visa versa if something is changed in RE what happens in Team Raiser?

Ryan O'Keefe

Hey Keri,

 

Update on your response.

 

As of 4.3.2014, refunds don't flow across from Luminate to RE.  This means that if you need to make a refund it needs to be done through Luminate Online. That way the fees can go through the gateway to the Merchant Account and refund the money back to the donor.  You would then have to manually refund the money in RE.

 

As far as registration is concerned, TeamRaiser registrations don't flow across to RE yet, but if there is a registration fee or donation with that registration then that information will flow over.  If you delete a registration in Luminate it will have little impact on RE.