Gift Processing Manager

Michele Schaffer

Reports to: Director of Development Information Systems

Department: Data Management

Status: Exempt

Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair. Since that time, the Conservancy has overseen the investment of approximately $1 billion in the restoration of the Park, and now hosts over 40 million visitors a year.

The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from the pace and pressures of city life, enhancing the enjoyment and wellbeing of all. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of the Park’s care, including landscape maintenance, capital improvements, and the visitor experience. Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs 325 people and has an operating budget of $80 million.

The Position

Working under the general supervision of the Director of Development Information Systems, the Gift Processing Manager is responsible for the dedicated oversight of detailed day-to-day operations of gift processing. The Gifts Processing Manager will participate in routine gift functions and improving business processes, as well as support the Director with other initiatives when necessary, and provide guidance to the Data Coordinator.

Essential Duties

• Oversee all gifts received via mail and other means (wire, ACH, etc.) at the Conservancy
• Scan gifts into PaperSave for gift processing
• Import online gifts from Luminate Online, FundraiseUp and other sources into Raiser’s Edge for gift processing
• Monitor PaperSave queues to ensure gift entry is being completed, and troubleshoot for bottlenecks
• Assist staff with gift coding requirements and processing as needed
• Reconcile gifts received to PaperSave and Raisers Edge
• Manage incoming gifts from matching-gift sources to ensure they are scanned into PaperSave or imported into Raisers Edge
• Coordinate with Finance staff to resolve questions and issues regarding gifts
• Provide backup capacity for gift-entry/processing in peak gift-giving seasons
• Aid external caging and fulfillment company with Raiser’s Edge inquiries

Minimum Requirements

1. Bachelor’s Degree or equivalent combination of education and experience
2. 5-7 years of experience working in gift management or service bureau

Abilities Required

1. Ability to provide both oral and written communication – internally and externally - that is professional, easily understood, direct in its content, courteous, and diplomatic
2. Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solving
3. Ability to navigate high-volume processing and peak gift-giving seasons
4. Ability to enter data in a complex database with a high level of accuracy
5. Ability to serve as a collaborative and flexible part of a team
6. Proficiency in Microsoft Office, e-mail, and Internet applications
7. Document management and database experience (especially PaperSave, Raiser’s Edge, Luminate Online, ImportOmatic)

This is an in-person position.

Salary range: $65K to $75K (based on experience).

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and comply with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potentially dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.