Customer Relations Managemet (CRM) Data Analyst - Baseball Hall of Fame - Cooperstown, NY

Amanda Taylor 2

Our Mission: To preserve the sport's history, honor excellence within the game and make a connection between the generations of people who enjoy baseball.

Position: Customer Relations Management (CRM) Data Analyst

Position Summary: Manage the museum's membership, development and ticketing database, which serves at the Museum's main customer relations management system.

Primary Job Functions:

• Primary data manager for the Museum's development, membership and ticketing system
  • Create and produce membership and ticketing performance reports
  • Responsible for data related to membership fulfillment, renewals and membership marketing campaigns
  • Manage data entry standards and quality control efforts to assure data integrity
• Analyze data, including appended third party date to educate business decisions
  • Interpret trends to provide direction for future initiative

Secondary Job Functions:

• Assist Manager of Membership and Visitor Services to ensure the highest levels of customer service and support efforts to meet sales goals
• Provide staff support for Hall of Fame events as needed
• All other duties as assigned

Job Qualifications:

• Education: Associates Degree required; Bachelor's Degree in business management, statistics, data analysis or other related field is preferred
• Knowledge: Experience handling customer and sales data; and experience with arts and cultural nonprofits
• Abilities: Aptitude for analytical thinking; strong attention to detail; good organizational skills; strong computer skills, specifically with Microsoft Office products, will be critical for this role

Typical Physical Demands:

• Use of computer keyboard and viewing of computer monitor for prolonged periods of time
• Prolonged periods of sitting

Please apply at baseballhall.org/employment