deleting a variant in AB testing

Michaelyn Elder 2

Hi, during our service module today a variant was added to one (of my many drafts)...can you tell me how to delete that? or do I need to start over from scratch?

thanks!

Patrick Hansen

Hi Michaelyn,

Sorry to be slow in getting back to you here. We've been having problems with the Community discussion boards - it looks like our provider (Jive) finally has it straightened out, so I'm just now able to get back in.

Unfortunately, it isn't possible to delete a variant once it's created. There's no harm in having an unused variant, however, so you certainly could contine working on the same message, relabel the unused variant something clear like "Do Not Send", and only send the version you've been actively editing. If you're prompted, when sending, be sure to send the message to 100% of your audience. The message will send just like any other.

I apologize for creating this "noise" in your Convio tools!

-patrick