New User Account Set Up for BB hosting: Better messaging on web page where the Accept Invitation link takes new users to complete their account set up

Kathleen Eastman

Currently, when a new user who has received the Welcome to Blackbaud email clicks on the Accept Invitation link, it takes them to the general login page. I have already set up their account and provided them with their user name (their email), but when they type it in the system says it doesn't recognize it. The messaging provided below asks Don't have an account with Blackbaud, set one up, but that is confusing as the person has an account started that they need to complete. I have had several users be stumped by this process. Please vote for an improvement to this process!   vote for idea 

• NETCOM-I-599

thank you!!!

Kathleen Eastman

Just realized I put this in the NetCommunity section but it is not for that. It is for the general Raiser's Edge hosting new user account set up.

Crystal Bruce

Discussion moved to Raiser's Edge. Thanks! You can post the idea in the RENXT ideas bank: https://blackbaud.stage.smallworldlabs.com/products/raisersedgenxt/ideas.

Donella Robb

Hi Kathleen -- I'll happily vote for this, as signing up new users does seem to be more confusing than it should be (and often ends with a chat with Blackbaud Support when they have created their new ID, and then can't access anything.)  When you have created an Idea in the RE idea bank, could you post the Idea number here?  Thank you!