Need Advice on Facebook/TeamRaiser Integration

Austen Brown

For those of you that have successfully completed the Facebook/TeamRaiser Integration for you organization... I have a couple questions.


1. What do you know now, about the process, that you wish you had known before you started?


2. Did your organization set up the integration internally or did you outsource the task to a developer?


Thanks in advance for any advice you can give me!

Jennifer Peters

Hi Austen,

I just led a success session this week and feel that Kaytee Houser‍ may be a good resource to answer your questions. I believe her organization used this feature for the first time this year.


Thanks!

Jen

Patti Posey

This was our first year and it was very successful for us. Next year we will push it more and get more participants to connect. some people don't like the fact that you don't get any donor information other than name. We would code them in RE as Facebook Donor and Do not Mail in RE. We decided to be OK with that since we know these people are supporting the person and not the organization. Probably most of them never heard of us or live far away so why would we want to waste resources on them. Instead we would focus more on the people they were supporting and working with them. We used our 3rd party vendor to set it up for us since they were already doing our redesign. We were very happy with our results for the first year considering we are a small group. We also connected the Instagram donation feature but our event was already over. So we look forward to including that as we go forward.


Patti Posey

Stamford Hospital Foundation

Kaytee Houser

1. What do you know now, about the process, that you wish you had known before you started? Make sure that the person the is the admin has the role to start the process.


2. Did your organization set up the integration internally or did you outsource the task to a developer? I followed the Blackbaud guide and used support (via chat) to make sure that it was set up correctly. Also, we tested and created a user guide email for our participates. Communicating to your participates is key. We had a group of people set up just their own facebook fundraisers and not do the steps to link them to TeamRaiser. So, there was some work we had to do on our end. But over all it was successful.