Online Express delete our +4 zip

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Our +4 zip continually gets deleted with Online Express. We have unchecked all changes but it continually gets changed. Is there an option somewhere that we are missing that causes this to happen?
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  • If you are using the bulk processing option, there's a cute little hidden thingy on the 2nd tab where you can accept or reject all profile information - could this perhaps be what's still overriding you?  It's caught me multiple times.

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