Issues with TeamRaiser Facebook Integration?

Stacy Dubuc

Is anyone else experiencing issues with the TeamRaiser Facebook Integration?


We launched our TeamRaiser event on Monday and immediately starting getting reports that people were unable to donate via Facebook. A lot of our early bird registrants were super excited to test out this new functionality and this has now become a giant headache for us. 

Noah Cooper

Hey Stacy,


I just checked your Luminate site and it looks like the issue is that your merchant account does not have Discover configured as an accepted credit card. Facebook converts all donors' credit cards to a virtual Discover card, so you must accept Discover or donors will get errors on Facebook as you've experienced. If you haven't already, you should open a Support ticket to get this issue resolved on your merchant account.

Stacy Dubuc

Noah, thanks so much for the quick response - we will look into this! Also, since Facebook allows donations via Paypal how does that work if we do not want to accept Paypal donations? (I know it is enabled on our site but we might disable it).

Noah Cooper

You do not need to accept PayPal on Luminate Online to be able to process PayPal donations on Facebook Fundraisers. Even if someone donates using PayPal on Facebook, the payment is ultimately processed with a virtual Discover card that Facebook generates.

Stacy Dubuc

Thanks, Noah! Looks like this resolved our issue (your response was very different than what we got from Tech Support and is much appreciated!).