Issues with Rebuilding a New Group from RE

Megan Vandekerckhove

I am attempting to map a new group to an off-line segment from Raisers Edge. 

When I go to create the group, and select the query in RE I want to connect it to, the group does not build.

I also tried to rebuild a group that were mapped last July, and they are not rebuilding either.


Our connection seems fine.

Our RE servers are in-house, and have been rebooted. That did not fix the issue.


I was wondering if anyone else had issues like this before and if you have any solutions on fixing it?