Which email does Online Express pull?

Amber Combs 2

Hi! We're just starting to use Online Express. We have quite a few non-constituent spouses who have the same email as their constituent spouse. If I tell Online Express to mail to the constituent and spouse relationship, which email does it pull? The reason I ask is we want to personalize emails and I want to make sure the system will pull the right salutation. Thanks!

Cassondra Farris

Amber Combs:

Hi! We're just starting to use Online Express. We have quite a few non-constituent spouses who have the same email as their constituent spouse. If I tell Online Express to mail to the constituent and spouse relationship, which email does it pull? The reason I ask is we want to personalize emails and I want to make sure the system will pull the right salutation. Thanks!

Hi Amber, 


Hope this helps. 
https://kb.blackbaud.com/articles/Article/68432

I believe it pulls from the primary email, but you can make a change to the secondary if you want to.  

Heather MacKenzie

Good to know!  We are also just beginning to use OLX.

Federico Ippoliti 2

I am having the same issue, but doing some testing it looks like OLX always pulls the primary email even if you change the types in the integration mapping. Very annoying!