Which email does Online Express pull?

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Hi! We're just starting to use Online Express. We have quite a few non-constituent spouses who have the same email as their constituent spouse. If I tell Online Express to mail to the constituent and spouse relationship, which email does it pull? The reason I ask is we want to personalize emails and I want to make sure the system will pull the right salutation. Thanks!
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  • Amber Combs:

    Hi! We're just starting to use Online Express. We have quite a few non-constituent spouses who have the same email as their constituent spouse. If I tell Online Express to mail to the constituent and spouse relationship, which email does it pull? The reason I ask is we want to personalize emails and I want to make sure the system will pull the right salutation. Thanks!

    Hi Amber, 


    Hope this helps. 
    https://kb.blackbaud.com/articles/Article/68432

    I believe it pulls from the primary email, but you can make a change to the secondary if you want to. :) 

  • Good to know!  We are also just beginning to use OLX.
  • I am having the same issue, but doing some testing it looks like OLX always pulls the primary email even if you change the types in the integration mapping. Very annoying!

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