getSurvey response suggests that whitelisted IP should work in place of auth token, but whitelist not working

Anthony Veach

When I make a GET call from a server to getSurvey, I receive the error message "Error: The requested method is not allowed ... Method must come from a white-listed IP address or provide an auth token." In the Configure API to allow server access section of the Open API configuration page, I have added my IP address to the white list. I still receive this error message.


Should this method accept requests from a whitelisted IP, and if so, what can I do to make this work?

Brian Mucha

We've all been exactly here! The API responses are often pretty confusing or outright inaccurate. (Same goes for the documentation.)


The authToken really has to do with setting up a user session. You will almost always need to provide that. See here for a nice explanation: https://community.blackbaud.com/forums/viewtopic/100/12053?post_id=40089#p40089


If you are working on a pagebuilder page you can just use the s-tag right in the middle of your code. auth: [[S86]]


Otherwise you can make an API call to retrieve a token, and then use that in your getSurvey call.


But you should really be using Noah's Luminate Extend which handles all this plumbing for you. https://github.com/noahcooper/luminateExtend


Noah's on here all the time, and is still keeping this library current.


BPM