Quick find constituent question from perplexed..

suzie deaves

On the home page in the 'Quick find constituent' field  some users seem to have a 'x' option to clear the box without having to delete and some users don't. How / where is this option configured please..can some one help a newby out..


 

Michael Langley 2

suzie deaves:

On the home page in the 'Quick find constituent' field  some users seem to have a 'x' option to clear the box without having to delete and some users don't. How / where is this option configured please..can some one help a newby out..


 

I've never seen an x in this field. Sorry.

James Kew

And I've never not seen an "x" in this field.    The moment I type even one character into the Quick Find Constituent box, a black "x" appears at the far right edge of the box.  When I click the "x," whatever I'd typed vanishes.  I looked at my User Options and checked Knowledgebase a bit and found nothing.  Puzzling.

Michael Langley 2

James Kew:
And I've never not seen an "x" in this field.    The moment I type even one character into the Quick Find Constituent box, a black "x" appears at the far right edge of the box.  When I click the "x," whatever I'd typed vanishes.  I looked at my User Options and checked Knowledgebase a bit and found nothing.  Puzzling.

Very odd. Mine does not have any x.



 

JoAnn Strommen

LOL, I had to check to see if I have the "x". Surprise, I do. Honestly, never noticed it before. 


Could it be a version issue? We're self-hosted and running 7.96.6401.8.


Can't believe it has always been there and I've never seen it.

 

suzie deaves

I think it is a setting within the users Windows environment. I investigated all users and some had it others didn't, most weren't aware of it.

Unfortunately everyone is using different devices for access, different makes, ages, specs so difficult to track down what setting enables this...with the BB developers now to see if they can shed some light on this...

Phillip Bicknell

We're hosted and I've never seen an X in Quick Find, and I would have noticed as I'm on the autism spectrum.


I'm on Windows and have used different browsers for Citrix: currently Chrome, previously Firefox and one or two colleagues still using IE! Yes, IE not Edge, because certain finance systems won't work with anything else apparently - they won't let me tinker.


Despite the quirky data entry behaviour for that field, I like using it with first three letters of first name and surname. 

Heather MacKenzie

I have also never seen this x in the quick find box like you're talking about, and would have also noticed it since I love shortcuts like that.  I wish I had it!

suzie deaves

Support came back with the following:-

"It seems that the only thing that seems to be common between workstations is that machines running Windows 7 or Windows Server 2008 R2 – the X will not show. On machines with Windows 8 or Windows 10 the x does show."


This does seem to be the case as we have a mixture of OS in use. But no explanation as to why!

 

Kathy Howes

I have Windows 10 and am Hosted.

No X here.......

suzie deaves

Well - we are not hosted - so maybe that is the difference in this situation?

Puzzling

Marie Stark

We are on Windows 10 and not hosted, and I don't see the X.

JoAnn Strommen

I am on Window 10 and not hosted. I had the "X" until due a recent job change I'm now working remotely and logging into our network. No more "x".

Veronica Renzo

Kathy Howes:

I have Windows 10 and am Hosted.

No X here.......

Same here.