Cannot launch Raiser's Edge from Standalone Citrix Receiver

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Laurie Burnett
Laurie Burnett
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in Blackbaud Raiser's Edge NXT®: General Discussion
Does anyone else access Raiser's Edge from a standalone Citrix Receiver and not through a web browser? We lost the ability to do that on June 20th. Tech support told me that BB was no longer supporting that process. We tried version 4.8 as they recommended and 4.11. Neither works. We get a error message.

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  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary 1,000 Likes 1000 Comments Photogenic

    Jack Crowley:

    Does anyone else access Raiser's Edge from a standalone Citrix Receiver and not through a web browser? We lost the ability to do that on June 20th. Tech support told me that BB was no longer supporting that process. We tried version 4.8 as they recommended and 4.11. Neither works. We get a error message.

    03bdbbe9c6e76026135978f38049d56a-huge-ca

     

    I never even knew that was possible.  Good luck with a solution!

  • Laurie Burnett
    Laurie Burnett
    Ancient Membership 10 Comments Photogenic Loyalty Badge

    Heather MacKenzie:

    Jack Crowley:

    Does anyone else access Raiser's Edge from a standalone Citrix Receiver and not through a web browser? We lost the ability to do that on June 20th. Tech support told me that BB was no longer supporting that process. We tried version 4.8 as they recommended and 4.11. Neither works. We get a error message.

    I never even knew that was possible.  Good luck with a solution!

     

    It is unfortunate that they no longer support it. It was very convenient not having to log back in all day long.

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