How do you change the order of ticket classes after they are entered?

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I have entered in my 4 different ticket classes: Bronze, Silver, Gold, Platinum. I would like Platinum at the top and Bronze at the bottom, but the user is seeing Bronze at the top and Platinum at the bottom. How do I reverse the order of ticket classes? I don't see any functionality for doing this (or even deleting ticket classes once they are entered!), but there must be a way, right? I don't want to start all over as all the other Event info has already been entered in.

Thanks!

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  • Robyn, I would love to find the answers to this, too. I've created events that have things like registration fees and add-ons/extras I'd like to add, but only if I could set the order in which the ticket classes appear. Right now, the only options we have are to sort alphabetically in ascending or descending order. And I couldn't find a way to delete classes, either.

  • Hi everyone,

    It is not possible to delete a Ticket Type once you create it, but we

    did build it two ways to manage the Ticket Types. First, you can close

    it by using the Close Registration related action on Step A of the

    Ticket Type configuration.Essentially edit the ticket type and on the

    first step look for the related action on your left nav bar. This will

    mark the Ticket Ype as sold out and not allow anymore tickets of that

    type to be purchased. Second, if you wish to hide the Ticket Type from

    view, simply put the Ticket Type into an administrator only security

    category, and then no one but administrators can see it.

    Unfortunatley, there isn't a way to re-order the ticket types. The system displays them in the order that they are created. I've forwarded this thread to our Events Product Manager to make sure we start thinking about fixing this.

  • Jeffrey Kingsland
    Jeffrey Kingsland Blackbaud Employee
    Ancient Membership Facilitator 1 Photogenic

    Ticket classes are sorted by price, then by name.  If you would like to change the order of the price from ascending to descending, you can set this globally for your site by changed the CAL_TICKET_CLASS_SORT_ASC site option.  Set to TRUE to sort ticket classes in price ascending order or to FALSE to sort ticket classes in price descending order.

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