OLX Donation Form Not Working On Our Site

Hellyn Teng

We're in the process of transitioning to OLX, and have created a test donation form on our site. The form displays, but the buttons, etc. do not work. I contacted Blackbaud Support and they said they can't do anything on their end with the Javascript code snippet they provide. They suggested for us to embed the form with an iframe. Our developer also suggested this option. However, the downside is that to ensure the iframe is tall enough to show the entire form, we would need to make the iframe as tall as the tallest version of the form. This will then result in a page with lots of blank space at the bottom, which could confuse the user.


Has anyone encountered this issue with the form buttons not working when embedding with the JS code snippet? And/or has anyone encountered an issue with using an iframe resulting in a page with lots of blank space to show the entire form? If so, did you have a solution for this? Thank you!

Mike Jensen

Has anyone encountered this issue with the form buttons not working when embedding with the JS code snippet? And/or has anyone encountered an issue with using an iframe resulting in a page with lots of blank space to show the entire form? If so, did you have a solution for this? Thank you!

I have not run into the Form buttons not working. However I have the same issue as you do with my website with the sizing issues of the OLX forms I have expanded the Iframe out as far as needed for the time being till i was able to research a way to have it adjust automatically or refresh the page. I have been unsuccessful as of yet finding a way to adjust or refresh  the frame to resize to what is needed.