Posting maintenance alert to LO pages

Kim Ethridge

In preparation for the upcoming February 11 maintenance outage for BBPS, BBMS, and BB Checkout, does anyone have any suggestions for easily posting maintenance messages to LO donation and ticketed event pages?


Kim

Jason Thomas

Kim Ethridge:

In preparation for the upcoming February 11 maintenance outage for BBPS, BBMS, and BB Checkout, does anyone have any suggestions for easily posting maintenance messages to LO donation and ticketed event pages?


Kim

Hi Kim, 


Can you point me to that documenation on upcoming outages?


Thanks,

Jason 

Kim Ethridge

Don’t know where the documentation is. Our
administrator received this email:

 

Please add BlackbaudHostingServices@Blackbaud.com to your address book or safe senders list.

Blackbaud
Hosting Services - Scheduled Maintenance
Notification

Dear
Customer,

Please
be advised of a maintenance that is scheduled to occur
on 

Sunday,
February 11, 2018:

• 
  3:00
  AM - 7:00 AM EST
• 
  2:00
  AM - 6:00 AM CST
• 
  12:00
  AM - 4:00 AM PST
• 
  7:00
  PM - 11:00 PM AEDT
• 
  8:00
  AM - 12:00 PM GMT

This
maintenance is necessary to move Blackbaud Payment Service™,
Blackbaud Merchant Services™, and Blackbaud Checkout (formerly
Blackbaud Secure Payments™) toBlackbaud
SKY™, our modern, integrated, and
open cloud.

Please
note: As per our previous two email communications, organizations
that self-host Blackbaud applications (such as Blackbaud
NetCommunity™, Blackbaud Internet Solutions™, Blackbaud CRM™, or
Raiser’s Edge™) and use Internet Protocol (IP) address-based
firewall rules, must whitelist new IP addresses for our new cloud
servers. Please refer to thisKnowledgebase
article (KB 50865). If your
organization is self-hosted, uses IP address-based firewall rules,
and has not yet whitelisted these new IP addresses, please do so
before February 11, 2018 to avoid a disruption in
service.

If
your Blackbaud applications are hosted by us or if you self-host
your applications and use hostname-based firewall rules, you do
not need to take any action.

During
this maintenance window, you will experience periods of time when
payment services are unavailable. All transactions submitted while
the service is unavailable will fail and will not be queued for
processing.

We
are tracking this maintenance in Maintenance ID85251. 

Service(s)
Affected:

• 
  Blackbaud
  Payment Service
• 
  Blackbaud
  Checkout (formerly Blackbaud Secure Payments)
• 
  Blackbaud
  Merchant Services

Refer
to the
Status
page for
current information regarding your service(s). If you have any
questions, please
contact
support.

Regards,

Blackbaud
Hosting Services

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_____________________________________________________________________________
Kimberly
Ethridgefkethridge@cbf.orgf443-482-2060

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MD  21403
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