Online Express - Slow plugin and form loads

Chris Martin

We have identified the root cause of the OLX plugin loading slowly and some donation forms failing to load intermittently. We have deployed multiple changes to address the issue and continue to monitor the application closely.


Note that one of the changes we've made is a temporary one and impacts displaying some of the aggregate stats that show at the top of the Donations dashboard in OLX. For the next 48 hours or so, we're temporarily suppressing showing stats in the Donations during the past 4 months bar chart and the conversion stats to its left. No data will be lost as a result of this temporary change and as soon as we restore these page elements to normal behavior, they'll correctly include all donations and form loads that happened during this time.




Note that you can still see form-specific stats on the Donations dashboard in OLX and these stats are unaffected by the above temporary change.


Feel free to refer to this KB article for more details: https://kb.blackbaud.com/articles/Article/114776


Thank you for your patience.