Same Email Address

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Kim Delgado
Kim Delgado
Seventh Anniversary
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions
I have two donors who make one gift usingthe same email address. How do I ensure that both of their names show as part of the record?
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  • Allison King
    Allison King Blackbaud Employee
    Ancient Membership 250 Likes 100 Comments Photogenic

    Kim Delgado:

    I have two donors who make one gift usingthe same email address. How do I ensure that both of their names show as part of the record?

     

    Hi Kim,


    Unfortunately, Luminate Online does not do householding. The best work around I've seen for this is to change the first name field to be "Joe and Sue."

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