Multicenters - how do we know who's asked to be removed from a multicenter?

Kelly Gould

Many of our chapter offices are set up as multi-centers. Herer's the scenario: an email is sent from a multicenter and the user clicks on the link: http://action.sierraclub.org/site/CO -- below is a link for our North Star Chapter multicenter:

http://action.sierraclub.org/site/CO?i=V0yDM29iOV7n-M0cwj8hBuGYI_hWep22&cid=2341

Question: If I click on the button to remove my email address from that center then I'll no longer from them at all. I understand that. What I don't understand is how we (as convio admins) can see who the people are that are removing themselves - how do we report on this. And second, as a user, how do I get added back to a multicenter if I accidently clicked on that button, and in fact do want to continue getting their newsletters.

Some insight on how this works would help. I don't see anything in the profile records that tells us any info about this. The closest I can come to for a report is the unsubscribe details report within an email campaign. This is urgent for us to understand a little more how this works.

Clara Shapiro

Hi Kelly,

If you're still looking for an answer to this, one way to see who is opting out of your center is to run the center members report.  (Instructions can be found here: http://help.convio.net/site/PageServer?pagename=Admin_Center_Members_Report.)  Make sure to include the "Center Email Opt-In Status" and "Center Email Opt-Out Date" columns in your report.  The report will give you a spreadsheet of all the constituents in your center.  You can sort by opt-in/out status and date to see who has been opting out and when. 

If you've figured out a better way of reporting on this, let me know!

Clara

Kelly Gould

Clara Shapiro:

Hi Kelly,

If you're still looking for an answer to this, one way to see who is opting out of your center is to run the center members report.  (Instructions can be found here: http://help.convio.net/site/PageServer?pagename=Admin_Center_Members_Report.)  Make sure to include the "Center Email Opt-In Status" and "Center Email Opt-Out Date" columns in your report.  The report will give you a spreadsheet of all the constituents in your center.  You can sort by opt-in/out status and date to see who has been opting out and when. 

If you've figured out a better way of reporting on this, let me know!

Clara

Thank Clara! I'll give it a try and let you know if I have any other questions.