Hard Bounce Counts. How does Convio count???

Ryan Hagg

I pulled a sample population of about ~17,000 constituents and requested hard bounces. That query and subsequent mail merge generated ~1700 hard bounces. I pulled them into Excel and noticed that over 1000 of them had a hard bounce count of 0. One record even had a count of seven. There were no records with a hard bounce count of one. Does anyone know how Convio counts these and whether I should replace the hard bounce count = 0 people with a secondary email address? After reading through the other threads, my hunch is to return these addresses to good status and start over...

Anyone have a similar experience? Customer support thought that maybe we had uploaded this field in one of our loads. I would be surprised if that were the case because we only upload email addresses and what group they belong in.

TJ Spinks

Convio will mark a record undeliverable due to Hard Bounces upon processing two successive Hard Bounces for a constituent with no interviening action attributable to the receipt of an email.

A constituent will be marked undeliverable due to Hard Bounce if the email address is found to be invalid at the time of send. The check for validity is rudimentary as it is just verification that the address is formatted properly and contains no invalid characters.

Bounces are tallied as they are prrocessed by the Convio product. There have been occaisions where Bounce processing has been delayed. When this occurs there is the possibility that a constituent account with an invalid email address may be targeted by sends. In this instance bounces continue to be collected though the record has not been updated with the correct status. Once Bounce processing resumes the backlog is processed and the record is marked undeliverable and the bounce count is tallied.

In the normal course of events the constituent with a correctly formatted email address will not be marked undeliverable until 2 successive hard bounces with no interviening action that could be attributed to an email received are collected and processed.

Ryan Hagg

TJ Spinks:

Convio will mark a record undeliverable due to Hard Bounces upon processing two successive Hard Bounces for a constituent with no interviening action attributable to the receipt of an email.

A constituent will be marked undeliverable due to Hard Bounce if the email address is found to be invalid at the time of send. The check for validity is rudimentary as it is just verification that the address is formatted properly and contains no invalid characters.

Bounces are tallied as they are prrocessed by the Convio product. There have been occaisions where Bounce processing has been delayed. When this occurs there is the possibility that a constituent account with an invalid email address may be targeted by sends. In this instance bounces continue to be collected though the record has not been updated with the correct status. Once Bounce processing resumes the backlog is processed and the record is marked undeliverable and the bounce count is tallied.

In the normal course of events the constituent with a correctly formatted email address will not be marked undeliverable until 2 successive hard bounces with no interviening action that could be attributed to an email received are collected and processed.

How does that account for the 1000 people with a count of zero??

TJ Spinks

Ryan Hagg:

How does that account for the 1000 people with a count of zero??

> A constituent will be marked undeliverable due to Hard Bounce if the

email address is found to be invalid at the time of send. The check for

validity is rudimentary as it is just verification that the address is

formatted properly and contains no invalid characters.

As there was no message sent to the consituent nor a response from a recipient domain there is no actual hardbounce associated. The record is marked hardbounced as that is the undeliverable state though no hard bounce is tallied.