Starting out - Online Express

Jessica Radomski

Hi all, 


We just purchased Online Express and I had two very basic questions to ask. 


1. If someone makes a donaton (let's say it's $50), what amount get pushed through to Raiser's Edge? Is it $50 or $50 - fees. 

2. Is reconciliation easy? Any issues?


Thanks, 

Jessica

Grace Tate

Hi Jessica,


These are great questions for starting out with Online Express! The amount that flows through Online Express will be for the full gift amount (not the gift amount minus fees). More often than not clients reconcile between Blackbaud Merchant Services and their Raiser's Edge comparing their gifts in Raiser's Edge to their disbursement report. Since Blackbaud Payment Services is the required processor for Online Express gifts they all live in one place: your Blackbaud Merchant Services Web Portal. Gifts coming from Online Express will be tagged as such on the "Attributes" tab so they can quickly be identified from within the software. 


For more resources to help you get up and running with Online Express I recommend signing up for our webinairs, checking out our Getting Started Page (complete with videos on downloading transactions) and/or reviewing our Online Express FAQ article.


Hope this helps!


Best,

Grace