Is there a way to manually charge a monthly donor after their credit card has been declined and keep the charge within their active monthly donation?

Laura rattan

There is not a way to recharge a monthly donor after their credit card has been declined and keep the charge within their active monthly donation.

The only way to to do the transaction is outside of the active monthly donation.

david glass

Hi -- Actually I think there are a couple of different ways where this is not always the case.

First, Convio will automatically retry the card every month (I believe for an additional 12 months) on the original gift date.

Second, there are features that were released last November that allow for automatic setup of additional credit card billing attempts within an existing month.  These features have to be turned on by the account manager.