Sustaining gifts and tributes

Jessica 3

I've got two sustainers who added a tribute with their original gift, and now the tribute information is included on every subsequent gift - not what the donors intended. Is there a way to alter the gifts so tribute info isn't added every month when the gifts are processed?

Thanks!

Jessica

Adam Lemmon

Hi Jessica,

there's not a way to alter the gift to remove the tribute... that said, is the donor simply asking if they can have the tribute information removed from the autoresponder that they are receiving?  or do you mean that the tributee is receiving something?  Let me know where you'd like it changed and we can check to see if we can fix this situation to accomodate...

Jessica 3

Adam Lemmon:

Hi Jessica,

there's not a way to alter the gift to remove the tribute... that said, is the donor simply asking if they can have the tribute information removed from the autoresponder that they are receiving?  or do you mean that the tributee is receiving something?  Let me know where you'd like it changed and we can check to see if we can fix this situation to accomodate...

Hey Adam. Actually, the issue is more on our administrative side - when the gift comes in every month, our admin has to remember not to enter the tribute information so an acknowledgment isn't sent out. That's why I was hoping we could just remove the tribute, so we don't have to depend on her remembering or finding a note in Raiser's Edge to remind her.