What is the difference between 'Net Transaction Amount' and 'Original Value Transacted' found in the "Transaction Details" Report in Report Writer?

Joanna Houlim

When you create a new "Transaction Details" Report in Report Writer, it defaults to including the following two fields:

• Original Value Transacted
• Net Transaction Amount

The difference between these two fields is whether a refund was issued to change the value of the Original Transaction.

For example:  Let's say that you made an eCommerce Purchase as follows:

•    Book 1   $24
•    Book 2   $13
•   Additional Gift $ 23

Total Transaction Amount: $60

In the Transaction Details Report, the "Original Value Transacted" (amount processed) was $60. At this point, the "Net Transaction Amount" will also display $60.

Now, let's say that you decided to return Book 2 and you get a refund of $13.

In the Transaction Details Report, the "Original Value Transacted" (amount processed) will still be $60. At this point, the "Net Transaction Amount" will display $47 ($60 - $13).

Having the column field "Net Transaction Amount" allows you to quickly identify transactions that have either a partial or full refund. For a full refund, the "Net Transactin Amount" would display as $0.