Editing Receipt

Melissa Fowler

Is there a way to make it clear on the receipt that no goods and services were received and remove other categories that don’t pertain?

Patrick Hansen

Hi Melissa,

Obviously, you can add any text you need to the actual message copy for the donation autoresponders/receipts.  I'm sure that's not new information for you.

My guess is that you're interested in modifying the actual fields that are listed as a result of the transaction.  These fields are inserted automatically by Convio based on the way that your donation form is set up.  These fields are typically included in both the autoresponder and on the donation thank-you web page.  In some cases, you may need to customize the fields that Convio automatically populates into the donation receipt.  Though this isn't easy (it requires a combination of HTML and custom Convio code), it is certainly possible.

As an example of how to modify your donation receipts, you might check out this thread with Jim King from DPSOA. If you need more detailed guidance or instructions on setting this up, it may be a good topic for an upcoming Expert session with Rachael.  Or, post back to the thread with Jim's question and we'll provide some more detailed guidance.

-patrick