West Coast NXT Users - Server Issues?

Jessica Radomski

This question is for everyone but specifically west coast NXT users. 


Do you guys have hosting issues? I heard that the NXT server is in Boston so west coast NXT users experience a lot of hosting issues including downtime, outages, etc. 


 

Susanne Larsen

Hello,

Yes, we are seeing some pretty significant slowing  on the Boston server. We are located in Oregon.  It happens every day, multiple times per day, to multiple people in our organization. We have interacted with Blackbaud support and they see it, too (via Ping Plotter), but we were told nothing could be done and it was just traffic at certain times of the day. It can be quite frustrating, but we just work through it.


 

 

Jessica Radomski

Thanks for your response! How long do the down times ususally last?

Brenda Anderson

We also see it all to often.  I have begun to hate their latency emails.

Justin Muratore

Jessica Radomski:

This question is for everyone but specifically west coast NXT users. 


Do you guys have hosting issues? I heard that the NXT server is in Boston so west coast NXT users experience a lot of hosting issues including downtime, outages, etc. 


 

Thanks everyone for your replies!  Your feedback is valuable in helping us to continue to improve your experience.  As a reminder, please create a support case whenever you are experiencing issues, this will help us track better and allow for us to continue to make improvements.

We appreciate your patience and apologize for the inconvenience.

Thank you,

Justin