Crystal Report error - Table 'Phone' is required by the report but not present

Cammi Derr

I am seeing an error "Table 'Phone' is requried by the report but not present in the export file." when I try to run a custom report that I built.  I know that the fields are all in the export and it looks good in the preview window of Crystal, but when I go into RE and try to run it, I get the error.


Does anyone know what might be causing this?  I did create the report based on an existing report but I really think it was built after the phone updates in 7.95.

Alan French

I've not come across this error myself but there are a couple of Knowledgebase articles that suggest a number of possible causes. It might be worth ruling out all of those, if you haven't already.

https://kb.blackbaud.co.uk/articles/Article/75713
http://kb.blackbaud.co.uk/articles/Article/105107

Cammi Derr

Alan French:

I've not come across this error myself but there are a couple of Knowledgebase articles that suggest a number of possible causes. It might be worth ruling out all of those, if you haven't already.

https://kb.blackbaud.co.uk/articles/Article/75713
http://kb.blackbaud.co.uk/articles/Article/105107

Yeah, I already checked all that and that's not my fix.  Guess I'll have to chat with them.

Cammi Derr

Cammi Derr:

I am seeing an error "Table 'Phone' is requried by the report but not present in the export file." when I try to run a custom report that I built.  I know that the fields are all in the export and it looks good in the preview window of Crystal, but when I go into RE and try to run it, I get the error.


Does anyone know what might be causing this?  I did create the report based on an existing report but I really think it was built after the phone updates in 7.95.

I found the answer on my own.  You cannot save an old report as a new report that was pre-updatePhoneTables era.  I had to create a new report and then was able to use my existing export.