When trying to import an Excel list why do I receive an error message?

Micki Harlow

Error Message is:  A Import/Export Server error occurred. Please contact Convio support.

Solution:

In order to eliminate this error message, remember that upload files have to be in the format of Comma Separated Values (.csv) or Tab delimited (.txt). The system can not take a straight Excel file (.xls or .xlsx). You should be able to save your file as a CSV or Tab file from Excel.